Questions to Ask Your IT Support Company

by | Jul 2, 2018 | Business

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Anyone that has been in business for a long time can tell you that having a reputable IT company in Reading, PA like Laughing Rock Technology backing you is extremely important. However, there are a few questions that as a business owner you should be asking any IT support company you are retaining the services of. Read on below to find out if you are asking the right ones.

What Industry Do You Specialize in?

One of the biggest things you need to know is what the IT company in Reading, PA area specializes in. For example, if the IT company you are using gets more than 60% of their business from law firms and you are in sales and distribution, then you might have a few problems on down the line. Ask before you leap is a good adage to have when it comes to working with any IT support company.

Who is Responsible for my Accounts?

One of the main things you want out of any IT company is a designated person that will come to your place of business when IT management is needed. You don’t want to have to get to know someone different every single time someone from the IT company shows up at your door. Ask if there will be one, possibly two IT professionals that you can work with on a constant basis. It will make the job easier for the IT professional and easier on your company as well.

These are just a couple of the questions that you should ask your IT company in Reading, PA. For more information on IT management services and other services offered, contact the professionals at Laughing Rock Technology for help and answers to any of the other questions you might have.

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